Terms of Use

1.1AiX Track ("the Service") is provided by RMP AI Private Limited, a company incorporated in India (CIN U72900GJ2022PTC133157), with its registered office at B-1110, Ratnaakar Nine Square, Opp. ITC Narmada, Keshavbaug, Satellite, Ahmedabad 380015, Gujarat, India, which operates under the brand names AI Extensive, AiX and EcomBi ("AiExtensive", "we", "us", "our"). GSTIN: 24AALCR9718G1Z1.

1.2These Terms, the Usage Policy and the Privacy Policy form one agreement between you and us. You accept them by ticking the consent box at sign-up. We record the version you accepted and when.

1.3If you use the Service for an organisation, you confirm you are authorised to bind it, and "you" includes that organisation.

1.4You must be 18 or older.

2.1The Service records or receives audio and video of conversations, transcribes them, and prepares Minutes of Conversation (MOC), decisions and action items, using third-party AI and speech providers listed in the Privacy Policy.

2.2Current limits: up to 10 hours per recording and 2 GB per upload. We may change limits with notice in the app.

2.3We aim for high availability but do not guarantee uninterrupted service. We may improve, change or remove features. If a change materially reduces what paid credits buy, we will give at least 15 days' notice.

3.1You sign in with Google or a one-time email code. You are responsible for activity under your account and for keeping your email account secure.

3.2Report suspected unauthorised use straight away to notification.aix@gmail.com.

3.3Accounts are for named individuals. Do not share login access, including within your organisation.

4.1Before each recording or upload, you must tell every participant that it is being recorded and processed by AI, and get their agreement where the law requires it. You confirm this each time, and we log the confirmation.

4.2You must have the right to upload all content, including content subject to confidentiality, professional privilege or sector regulation.

4.3Roles. You decide what is recorded, why, and who receives the minutes. For personal data of participants, you act as the Data Fiduciary and we process that data on your behalf as a Data Processor. Business customers may request our Data Processing Addendum.

5.1You own your recordings, transcripts, minutes and action items ("Your Content").

5.2You grant us a limited licence to store and process Your Content only to provide, secure and support the Service for you. We do not use Your Content to train AI models, and our providers do not use it for that either.

5.3The Service, software, design and branding belong to us and our licensors. If you send us feedback, we may use it freely without obligation to you.

6.1The Service runs on prepaid credits. Current rates are shown on the Credits page before you pay (at present 1 credit per minute for standard minutes and 2 credits per minute with speaker-wise transcripts). Long silences are not charged.

6.2Listed prices are exclusive of GST. GST at the applicable rate is added to the listed price and shown separately before you pay. A GST tax invoice is issued for every purchase. Business users can add a GSTIN before payment.

6.3Purchased credits do not expire. Free, joining and referral credits are promotional. They have no cash value and may be changed or withdrawn.

6.4Refunds. Unused purchased credits are refundable (a) on request within 30 days of purchase, or (b) when you close your account. If processing fails because of a fault on our side, the credits used are restored automatically. Duplicate or failed charges are refunded in full. Refunds are made to the original payment method through Razorpay, normally within 7–10 working days. Consumed and promotional credits are not refundable.

6.5Payments are processed by Razorpay. We do not receive or store card, UPI or bank details.

You must follow the Usage Policy at track.aiextensive.com/usage-policy. It forms part of these Terms.

We treat Your Content as confidential. Our staff access it only when you ask for support, or when needed to investigate a security, legal or Usage Policy issue, and every access is logged.

9.1Transcripts and minutes are generated by AI and may contain errors, omissions or wrong speaker labels.

9.2You must review and correct output before you share or rely on it, especially for legal, financial, regulatory, board or employment purposes. Output is not professional advice.

You will indemnify us against third-party claims, penalties and reasonable costs arising from: (a) recording or uploading without the required notice or consent; (b) content you had no right to upload; or (c) your breach of the Usage Policy.

11.1The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, or loss of profit, data, goodwill or opportunity.

11.2To the extent the law allows, our total liability is limited to the greater of fees you paid in the 12 months before the claim or INR 10,000.

11.3Nothing limits liability that cannot be limited by law, or your obligations under section 10.

12.1You may close your account at any time from Profile. Unused purchased credits are refunded under section 6.4.

12.2We may suspend or close an account for breach of these Terms or the Usage Policy, with notice where practical. We may act immediately for unlawful use or a security risk. You can appeal to notification.aix@gmail.com within 15 days.

12.3On closure, Your Content is deleted as described in the Privacy Policy.

We will notify you of material changes by email and in the app at least 15 days before they take effect, and ask you to accept them again. If you do not agree, you may close your account and receive a refund of unused purchased credits.

14.1These Terms are governed by the laws of India.

14.2The parties will first try to resolve any dispute through good-faith discussion for 30 days. After that, the courts of Ahmedabad, Gujarat have exclusive jurisdiction. [Optional for business accounts: disputes go to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Ahmedabad, in English.]

Neither party is liable for delay caused by events beyond its reasonable control. If any clause is found invalid, the rest remains in force. These documents are the entire agreement on this subject. You may not transfer this agreement without our consent. We may transfer it to a group company or a successor. Notices to you go to your account email, and notices to us go to notification.aix@gmail.com.

RMP AI Private Limited · CIN U72900GJ2022PTC133157 · GSTIN 24AALCR9718G1Z1
B-1110, Ratnaakar Nine Square, Opp. ITC Narmada, Keshavbaug, Satellite, Ahmedabad 380015, Gujarat, India
notification.aix@gmail.com · aiextensive.com