Terms of Use

01Acceptance of terms

AiX Track ("the Service") is operated by AiExtensive ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms of Use and our Privacy Policy. If you use the Service for an organisation, you confirm that you are allowed to accept these terms on its behalf.

02The Service

AiX Track records or receives audio and video of conversations, transcribes them and prepares Minutes of Conversation (MOC) with decisions and action items. It uses third-party AI and speech providers, listed in the Privacy Policy.

• A single recording or upload can be up to 10 hours long. Uploaded files can be up to 2 GB.
• We work to keep the Service available but do not guarantee uninterrupted access. Planned maintenance or provider outages may cause short interruptions.
• We may improve, change or remove features. For a significant change that affects paid credits, we will give notice.

03Your account

You sign in with Google or a one-time email code. Keep access to your email account secure. You are responsible for activity under your account. Tell us straight away at notification@aiextensive.com if you suspect unauthorised use. You must be at least 18 years old to use the Service.

04Recording consent and your content

• Before recording or uploading a conversation, you must inform every participant that it is being recorded and processed to prepare minutes. You must have their agreement where the law requires it. The Service asks you to confirm this each time.
• Upload only content you have the right to use. Do not upload content that is unlawful or that breaches a confidentiality duty you owe to others.
• You own your recordings, transcripts and minutes. You allow us to store and process them only to provide the Service to you.

05Credits, prices and payments

• The Service runs on prepaid credits. Current rates are shown on the Credits page: for example, a set number of credits per minute of audio for standard minutes, and a higher number with speaker-wise transcripts.
• The full amount payable is shown before you pay.
• Purchased credits do not expire. Free trial, joining and referral credits are promotional. They have no cash value and may be changed or withdrawn.
• Credits are checked before processing and deducted for the audio actually processed. Long silences are not charged.
• Payments are processed by Razorpay. For a payment problem, such as a duplicate charge, contact us with the Razorpay payment ID.

06Acceptable use

You agree not to:

• record people without telling them, or use the Service for surveillance, harassment or any unlawful purpose;
• try to access other users' data, get around credit checks or rate limits, or disrupt or overload the Service;
• copy, resell or reverse-engineer the Service, or use it to build a competing product;
• share your account with people outside your organisation.

07Intellectual property

The Service, its software, design and branding belong to us and our licensors. Apart from your own content, nothing in these terms transfers ownership to you.

08AI output and limitation of liability

• Transcripts and minutes are produced by AI and can contain errors, omissions or wrong speaker labels. Review and correct them before you share or rely on them, especially for legal, financial, regulatory or board purposes.
• The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, data or opportunity.
• To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

09Suspension and closing your account

You can close your account at any time from your Profile page. We may suspend or close an account that breaches these terms, after notice where practical. When an account is closed, its conversations and recordings are deleted as described in the Privacy Policy. If you have unused paid credits, contact us before closing your account.

10Changes

We may update these terms. We will change the effective date above. For significant changes, we will tell you by email or in the app. Continuing to use the Service after a change means you accept the updated terms.

11Governing law

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

12Contact

• Email: notification@aiextensive.com
• Website: aiextensive.com
• Address: AiExtensive, Ahmedabad, Gujarat, India